9am to 5pm Eastern Standard Time
Call 212-741-0000 to speak to a live technical support person or email your request to support@etny.net for Nortel and Avaya telephone issues. Email helpdesk@etny.net if you are an EverSpeed client or need help with IT, internet or VoIP. Email quote_requests@etny.net for any inquiries on new projects.
After Hours Support
♦ Voipstream Hosted PBX Clients
In the event of a system-wide outage, call 212-741-0000, option 1 to page an emergency technician. If this is not a system-wide outage, please call back during normal business hours.
♦ Nortel and Avaya Telephone System Clients with a Valid Maintenance Agreement
In the event of a system-wide outage, call 212-741-0000, option 1 to page an emergency technician. If this is not a system-wide outage, or you do not currently have a valid maintenance contract, please call back during normal business hours and a live technical support person will be happy to assist you.
♦ Evercare IT and EverSpeed circuit clients:
In the event of a network down emergency, please call 212-741-0000, option 2 to page the on-call technician. The technician will address your request based upon the response times detailed in you Evercare agreement.
If this is not a system-wide outage, or you do not currently have a valid maintenance contract, please call back during normal business hours and a live technical person will be happy to assist you.
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