Support

9am to 6pm Eastern Standard Time

Call 212-741-0000 to speak to a live technical support person or email your request to support@etny.net.

After Hours Support

Voipstream Hosted PBX Clients

In the event of a system-wide outage, call 212-741-0000, option 7 to page an emergency technician. If this is not a system-wide outage, please call back during normal business hours.

Nortel and Avaya Telephone System Clients with a Valid Maintenance Agreement

In the event of a system-wide outage, call 212-741-0000, option 2 to page an emergency technician. If this is not a system-wide outage, or you do not currently have a valid maintenance contract, please call back during normal business hours and a live technical support person will be happy to assist you.

Data Clients with a Valid Retainer

Please refer to your escalation list to reach the appropriate technician.

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